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F.A.Q.
1. What are the trays made of?
A. The trays are made of high strength food grade FDA approved silicone.
2. Is the cooler included?
A. YES.
3. Can I use a different cooler / ice chest?
A. Yes. Keep in mind, the Ghost Ice trays were specifically designed for two trays to fit in the Ghost Ice Cooler. However, you can always cut the silicone grids to fit any cooler, given that the height is at least 9 inches. (This Voids all returns)
4. What is Directional Freezing?
A. Visit the HOW section for more information. Watch founder Tony Gonzales on NPR teach about this method.
6. Can I make Ghost Ice at home?
A. Yes. Ghost Ice Compact fits most home freezers
7. How long does it take to make clear ice?
A. It takes roughly 24-48 hours to make 2 inches of clear ice and 48-72 hours to make 3 inches. There are variables such as, freezer temperature and position in freezer.
8. Why does one ice cube sometime have clouds?
A. Since the direction of the freeze is pushing the water down, it has to expand. Sometimes it will choose a random cavity to release the impurities. This is natural and will not affect the other cubes.
9. What is included in the price for Ghost Ice Commercial?
A. Commercial Version: a Ghost Ice Cooler and whatever shape molds you have choses
B. Compact Version: 1 Silicone Tray of 12 Cavities, with a Ghost Ice Cooler.
10. What is the size of each tray?
A. Commercial Version The size of each tray is 13.75" X 9.75" X 4"H. Remember two trays are required for this version
B. Compact Version The size of each tray is 10.25" W X 8.25" L X 4" .
11. What is the size the coolers?
A. Commercial Version: The size of the coleman cooler is is 13.5" X 23.5" X 12" H. Make sure you have adequate space in your freezer.
B. Compact Version: The size of the cooler is is 10.5"L X 8.5"W X 7" H. Make sure you have adequate space in your freezer.
12. Why did my ice turn out half cloudy?
A. Check to be sure nothing is sitting on top of your cooler. No boxes or other things may be placed within 3 inches of the top of the water.
13. Why is there white particles on my clear ice?
A. Some water is really rich in calcium. Even though our system allow the ice to be crystal clear, In some areas, you might see calcium residue on the outside of the ice. In the event of this situation, a quick rinse under cold water will remove the particles.
13. What is your warranty and return policy?
A. You can find our warranty and return policy HERE.
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